Fixing Noise Cancellation Reset on Plantronics BackBeat Go 810 Headphones

Plantronics BackBeat Go 810 headphones have earned a reputation for delivering clear audio and effective noise‑canceling performance. Yet some users experience an issue where the noise‑cancellation feature resets or stops working altogether. This can happen after firmware updates, accidental button presses, or even battery depletion. Understanding why the reset occurs, how to restore the feature, and how to prevent future disruptions is essential for keeping your headphones at peak performance.

What Is Noise‑Cancellation Reset?

Noise cancellation (NC) on the BackBeat Go 810 relies on a combination of hardware and software. The headphones house active‑noise‑cancellation (ANC) circuitry that detects ambient sounds and emits inverse waves to cancel them. The software side controls the level of ANC through a profile that the firmware stores. When the system experiences a glitch—such as a power cycle, battery drain, or firmware conflict—the stored ANC profile can revert to its factory default. The result is that the headphones no longer provide ANC until the profile is re‑configured.

Why Does the Reset Happen?

There are several common triggers that cause the ANC profile to reset:

1. Battery Drain to Zero
   A sudden loss of power can interrupt the microcontroller’s ability to maintain its state. When the headphones are re‑charged, the ANC setting may be lost.

2. Firmware Updates
   Official firmware updates may include new ANC algorithms. If the update process encounters an error, the system may revert to a safe state, which often means disabling ANC.

3. Accidental Button Presses
   The BackBeat Go 810 features a dedicated ANC toggle button on the right earcup. Pressing this button while the headphones are in a low‑power state can unintentionally turn the feature off.

4. Software Conflict on the Host Device
   Some mobile or desktop apps that control ANC may send conflicting commands to the headphones, forcing a reset.

5. Physical Shock or Dust
   Dropping the headphones or exposing them to dust can temporarily disconnect the ANC circuitry, causing the profile to reset.

Before You Begin: What You Need

Step‑by‑Step Guide to Restore ANC

1. Confirm the ANC Is Disabled

• Put the headphones on and press the ANC toggle button.
• Listen for a voice prompt or LED indicator that says “ANC off.”
• If ANC is already on, you can skip to step 3.

2. Reset the ANC Setting via the Plantronics App

1. Open the Plantronics app on your smartphone.
2. Navigate to the Headphones section and select BackBeat Go 810.
3. Find the Noise Cancellation setting.
4. Toggle the slider to the desired level (Low, Medium, High).
5. Save the profile.

This writes a new ANC configuration to the headphone’s memory.

3. Perform a Soft Reset of the Headphones

• Press and hold the power button for 10 seconds until the lights flash.
• Release the button and wait for the headphones to reboot.
• After reboot, power them on and check the ANC status.

A soft reset clears temporary glitches without erasing custom settings.

4. Verify ANC Is Functioning

• Place the headphones on in a quiet environment.
• Put a source of background noise (like a fan or street traffic) near your ears.
• Confirm that the noise is noticeably reduced.
• If not, proceed to a firmware check.

5. Update Firmware (If Needed)

1. In the Plantronics app, go to Settings → Firmware.
2. Check for available updates.
3. If an update is present, follow the on‑screen instructions.
4. After the update completes, repeat steps 2–4.

Firmware updates often include improvements to ANC algorithms.

6. Re‑pair Over Bluetooth (Optional)

Sometimes the ANC profile is stored on the Bluetooth link rather than the headphones. Unpairing and re‑pairing can refresh this connection.

• Open the Bluetooth settings on your device.
• Remove the BackBeat Go 810 from the paired list.
• Turn the headphones off, then on again.
• Pair them anew.

Common Troubleshooting Scenarios

ANC Reverts After Power Cycle

If ANC stops working after you power the headphones off and on again, the microcontroller may have lost its state. Perform a soft reset (step 3) and re‑apply the ANC profile (step 2).

ANC Works Only When Wired

If ANC is active only when the headphones are connected via cable, it may indicate a Bluetooth driver issue on the host device. Update the device’s Bluetooth firmware or try a different phone/computer.

ANC Is Off After Firmware Update

During a firmware update, a power interruption can leave the ANC setting in a default state. After the update, re‑apply the ANC profile and perform a soft reset.

Preventive Measures

• Keep the Battery Charged: Aim to charge the headphones before the battery dips below 20%.
• Avoid Unnecessary Power Cycles: Use the power button only when you need to turn them off for extended periods.
• Handle With Care: Protect the headphones from drops and dust.
• Regularly Check Firmware: New updates often address ANC stability.
• Use the App for Settings: The Plantronics app provides a reliable interface for adjusting ANC levels and ensures settings are written correctly.

FAQ

When to Contact Support

If you have followed all the steps above and ANC remains disabled, consider reaching out to Plantronics support. Common reasons for needing professional help include:

• Persistent ANC reset after multiple firmware updates.
• ANC button failure or physical damage.
• Unusual battery drain patterns.
• Compatibility issues with newer operating systems.

Have your headphone’s serial number ready and describe the troubleshooting steps you have already taken.

Final Thoughts

Noise cancellation reset on the Plantronics BackBeat Go 810 can be frustrating, but it is usually a recoverable issue. By understanding the triggers, applying a systematic reset, and maintaining the headphones properly, you can keep your ANC feature running smoothly. Regular firmware updates and mindful handling are key to preventing future resets. Armed with this guide, you should be able to diagnose and fix ANC problems efficiently and keep enjoying high‑quality audio wherever you go.