Addressing the No Page Print Error on a Canon PIXMA TR8520

Understanding the No Page Print Error on the Canon PIXMA TR8520

When you try to print a document and the printer screen flashes “No Page Print”, the frustration is immediate. The Canon PIXMA TR8520, a popular all‑in‑one device for home offices, can sometimes display this error for reasons that range from simple connectivity issues to more complex firmware bugs. This guide dives deep into the causes, offers clear step‑by‑step troubleshooting, and explains how to prevent the error from recurring.

What Does the “No Page Print” Message Mean?

The No Page Print error typically indicates that the printer is unable to receive or process the print job from the computer or mobile device. Unlike the more common “Paper Jam” or “Ink Low” messages, this error is a communication glitch rather than a mechanical failure.

Common scenarios that trigger the error include:

• The printer is not properly connected to the network or the host device.
• The driver or firmware on either the printer or the host computer is outdated.
• The print job was sent to the wrong printer queue.
• There is a corruption in the print driver or the print spooler.

Knowing these potential triggers helps you focus your troubleshooting efforts efficiently.

Preliminary Checks

Before diving into detailed diagnostics, verify the following:

If all of the above checks pass, proceed to the troubleshooting steps below.

Step‑by‑Step Troubleshooting

1. Restart Both Devices

A simple reboot can clear temporary glitches in the printer’s firmware or the computer’s print spooler.

• Printer: Press and hold the power button for about 10 seconds until the device shuts down. Wait 30 seconds, then press the power button again.
• Computer/Tablet: Reboot the operating system or simply close the printer application and restart it.

After rebooting, attempt a test print. If the error persists, move on to the next step.

2. Verify the Printer is Set as Default

If multiple printers are connected to your network, the job may be routed to the wrong device.

1. Open Control Panel > Devices and Printers on Windows or System Preferences > Printers & Scanners on macOS.
2. Right‑click or click the gear icon on the Canon PIXMA TR8520 and select Set as default printer.
3. Retry the print job.

3. Update Firmware and Drivers

Outdated firmware or drivers are common culprits. Follow these procedures:

Firmware Update

1. On the printer’s LCD, go to Settings > Device Info > Printer Settings > Check for Update.
2. If an update is available, the printer will automatically download and install it. Ensure you keep the device powered during the process.

Driver Update

• Windows:

  1. Visit Canon’s official support website.
  2. Search for PIXMA TR8520 and download the latest driver package.
  3. Run the installer and follow the prompts.

• macOS:

  1. Go to Apple Menu > System Settings > Printers & Scanners.
  2. Select the Canon printer, click the Options & Supplies button, then click Driver and choose Download.
  3. Install the new driver.

After updating, perform a test print.

4. Re‑Install the Printer

If updates do not resolve the error, uninstalling and reinstalling the printer can refresh the configuration.

Windows

1. Open Control Panel > Devices and Printers.
2. Right‑click the Canon printer and choose Remove device.
3. Click Add a printer and let Windows detect the device automatically. If it is not detected, use the Add a local printer option and specify the correct port.

macOS

1. Open System Settings > Printers & Scanners.
2. Click the minus button beneath the list to delete the printer.
3. Click the plus button, select Add and allow the system to discover the Canon device.

Once re‑installed, attempt to print again.

5. Test Using Canon’s Smart App

If the problem appears to be application‑specific, try printing via the Canon Smart App.

1. Download the Canon Smart App from the App Store or Google Play.
2. Open the app and add the printer following the on‑screen instructions.
3. Choose a document and print. If the Smart App works, the issue likely lies in the original application or driver configuration.

6. Check for Printer Queue Issues

On Windows, a stuck job can block subsequent prints.

1. Open Control Panel > Devices and Printers.
2. Right‑click the Canon printer and select See what’s printing.
3. In the window that opens, click Printer in the menu bar and choose Cancel All Documents.
4. Confirm cancellation and try printing again.

7. Verify Network Settings

If the printer is on Wi‑Fi, ensure the network environment is stable.

• Wi‑Fi Range: Move the printer closer to the router to eliminate weak signal issues.
• IP Conflict: Verify the printer’s IP address is unique on the network. Use Settings > Network > IP Address on the printer to view or change it.
• Router Settings: Restart the router and, if possible, assign a static IP to the printer to avoid address changes.

8. Reset the Printer to Factory Settings

As a last resort, perform a factory reset.

1. On the printer’s LCD, go to Settings > Reset > Factory Reset.
2. Confirm the reset. The printer will return to its default configuration, requiring you to re‑add it to your network.

After resetting, repeat the earlier steps to reinstall the printer and driver.

Preventing Future “No Page Print” Errors

Once the error is resolved, keep it from reappearing by implementing the following best practices:

• Regular Firmware Updates: Enable automatic updates or schedule quarterly checks to keep the firmware current.
• Keep Drivers Fresh: Reinstall drivers whenever you upgrade your operating system.
• Network Monitoring: Use a Wi‑Fi extender or mesh system if the printer frequently loses signal.
• Printer Maintenance: Perform periodic cleaning of the ink nozzles and print heads using Canon’s cleaning utilities.
• Spooler Health: On Windows, consider enabling the Print Spooler service to restart automatically in case of failure.

Quick Reference Cheat Sheet

• Error: No Page Print
• Primary Cause: Communication glitch (driver, firmware, or network)
• Immediate Fix: Restart printer & computer
• Common Fixes:
  • Update firmware/driver
  • Re‑install printer
  • Check default printer setting
  • Clear print queue
• Advanced Fixes:
  • Verify IP and network stability
  • Reset to factory settings
• Preventive Measures:
  • Regular updates
  • Network monitoring
  • Printer maintenance

Additional Resources

• Canon Support Center: Detailed manuals and FAQs for the PIXMA TR8520
• Canon Smart App: Mobile printing solution
• Firmware Release Notes: Compatibility and new features

By following the systematic approach outlined above, you should be able to eliminate the No Page Print error and keep your Canon PIXMA TR8520 running smoothly for all your home‑office printing needs.