How to Keep Samsung Q70T from Displaying Error Code 0x8007000e After Update

Understanding the 0x8007000e Error on Your Samsung Q70T

The Samsung Q70T OLED television is celebrated for its vibrant colors, deep blacks, and smooth motion handling. Yet, like all connected devices, it is not immune to software hiccups. A sudden “0x8007000e” code on the screen after a recent update can halt your viewing experience and leave you feeling frustrated. Before you start troubleshooting, it’s useful to know what that code means and why it pops up.

The error originates from the Windows subsystem that many of Samsung’s smart TVs share with its internal Linux‑based OS. In plain language, “0x8007000e” indicates that the system cannot allocate enough memory or storage to complete a requested operation. The most common culprits are:

• Insufficient internal storage – the TV’s internal memory is nearly full, leaving no room for the update to unpack or run.
• Corrupted system files – a glitch during the update may have overwritten or damaged essential binaries.
• Misconfigured or overloaded app cache – too many or overly large apps can bloat the cache, consuming precious space.
• Firmware integrity check failure – if the update does not match the firmware signature, the TV aborts with this code.

Once the code appears, the screen may show a gray or black display with a static error message, and the TV will refuse to reboot normally. However, there are several steps you can take to recover the TV and prevent this error from recurring.

Getting Ready: Back Up What Matters

Before diving into fixes, make sure you have a recent backup of any important data. The Q70T allows you to back up your settings and installed apps through the Samsung SmartThings app or via USB. If you can, copy your favorite playlists, saved URLs, and any personal settings to an external drive. This precaution will save you from losing custom configurations if you need to perform a factory reset later.

Backing Up via SmartThings

1. Open the Samsung SmartThings app on your phone or tablet.
2. Tap the Device icon and select your Q70T.
3. In the device menu, choose Settings > Backup.
4. Follow the on‑screen prompts to create a cloud backup.

Backing Up via USB

1. Plug an external USB drive into the TV’s USB port.
2. Navigate to Settings > General > Backup.
3. Select Backup to USB and choose what you’d like to preserve.

Freeing Up Internal Storage

Because the error often stems from a lack of space, the first line of defense is to clear up the internal memory.

Check Current Storage Usage

1. Go to Settings > General > Storage.
2. The screen will display the amount of used and free space.

If you find that more than 80 % of the storage is occupied, it’s time to prune.

Remove Unnecessary Apps and Games

• Open the Home menu and locate the Apps icon.
• Highlight any app you rarely use.
• Press the Menu button and select Delete.

Keep in mind that some apps (e.g., streaming services) may use the background cache even when not actively open. To clear these:

1. Open the app.
2. Navigate to Settings > Storage or Clear Cache.

Delete Video and Photo Files

If you store media directly on the TV’s internal drive:

1. Open My Files from the Home screen.
2. Browse to the Videos or Pictures folders.
3. Highlight files you no longer need and press Delete.

Clear the TV’s Cache

The Q70T maintains a system cache that can grow over time.

1. Go to Settings > General > Storage > Cache.
2. Tap Clear Cache.

Updating Firmware Safely

A corrupted update is another common source of 0x8007000e. Follow these steps to ensure your firmware update goes smoothly.

Verify the Update Source

Samsung delivers updates via its official server, but some users may use unofficial firmware. Stick to the official channel:

1. Go to Settings > Support > Software Update.
2. Tap Update Now.

If the update does not begin, it may already be installed, or the TV may have detected a mismatch.

Do Not Interrupt the Update

Interruptions—such as unplugging the TV or turning off the power—can corrupt the installation. If you suspect an incomplete update, allow the TV to finish the process before performing any other actions.

Reinstall the Update If Needed

If the error persists after a successful update:

1. Turn off the TV completely.
2. Disconnect the power cable for at least 30 seconds.
3. Reconnect and turn on the TV.
4. Go to Settings > Support > Software Update and select Reinstall.

This will force the TV to reload the firmware from scratch.

Performing a Factory Reset (Last Resort)

When all other methods fail, a factory reset can wipe the slate clean. Be sure you’ve backed up all essential data first.

1. Go to Settings > General > Reset.
2. Enter your PIN (default is 0000).
3. Confirm the reset.

The TV will restart and return to its default settings. After the reset, you can restore your preferences from the SmartThings backup or manually reconfigure the device.

Resetting the Network Settings

Sometimes, the error appears after the TV attempts to reach an update server but fails due to network misconfiguration. Resetting the network can help.

1. Go to Settings > General > Network.
2. Select Reset Network.
3. Re‑enter your Wi‑Fi credentials.

If you use a wired connection, try disconnecting the Ethernet cable and reconnecting after a minute.

Advanced Troubleshooting

If the TV still refuses to recover after the steps above, you can try more advanced techniques.

Use Samsung SmartThings to Reflash

Samsung offers a SmartThings OTA feature that can reflash the TV’s firmware over the internet.

1. Open Samsung SmartThings on your phone.
2. Navigate to your Q70T device.
3. Choose Device Settings > Software Update.
4. If a newer firmware is available, select Update.

If the OTA fails, the SmartThings app may provide an error message that can guide further action.

Reinstall via USB

If OTA fails, you can manually install the firmware using a USB drive:

1. Download the latest firmware from Samsung’s official support page (make sure it matches the Q70T model number).
2. Extract the ZIP file and copy the entire folder onto a USB stick. Do not rename any files.
3. Insert the USB into the TV.
4. Navigate to Settings > Support > Software Update > USB Update.
5. Follow the prompts.

Check for Hardware Issues

A hardware defect, such as a failing NAND flash memory chip, can also trigger memory‑related errors. If you suspect hardware failure, contact Samsung customer support or a professional repair technician.

Keeping the Error at Bay

Once you’ve resolved the issue, preventing future occurrences is the next goal. Here are some routine habits that keep your Q70T running smoothly.

Monitor Storage Usage Regularly

Every week or two, check the Storage screen. If you notice a rapid rise in usage, it’s time to clean up.

Keep the TV Updated

Samsung occasionally releases patches that fix bugs and improve stability. Make it a habit to check for updates at least once a month.

Limit Third‑Party Apps

Only install apps from the official Samsung app store. Unofficial apps may not manage storage efficiently and can cause memory leaks.

Use External Storage for Media

Whenever possible, store large media files on an external USB drive or network‑attached storage (NAS). This keeps the internal memory free for essential system files.

Avoid Unnecessary Auto‑Updates

If you are prone to errors, you can disable automatic updates:

1. Go to Settings > Support > Software Update.
2. Toggle Auto Update off.

Then, manually check for updates at a convenient time.

Common Questions

Final Thoughts

The 0x8007000e error on a Samsung Q70T can be frustrating, but it is rarely a sign of a broken TV. By understanding the root cause—usually a shortage of internal storage or a corrupted update—and methodically applying the fixes outlined above, you can restore your television to full functionality. Regular maintenance, such as monitoring storage, keeping firmware current, and limiting unnecessary apps, will help keep your TV running smoothly for years to come.

If you try every step above and still see the error, it’s time to reach out to Samsung’s support team. Their technicians can provide deeper diagnostics and, if necessary, arrange for a repair or replacement under warranty. With the right care, your Q70T will continue to deliver stunning visuals and an immersive viewing experience for years ahead.