Replacing Faulty Brush Roll in Bissell Pet Stages 2855

Replacing a Faulty Brush Roll on the Bissell Pet Stages 2855

When the Pet Stages 2855’s brush roll stops spinning, you’re likely to notice a drop in suction, uneven cleaning, or a humming noise that never goes away. Because the brush roll is the heart of the vacuum’s carpet‑deep cleaning, a replacement is usually quicker and more cost‑effective than sending it in for service. The following guide will walk you through every step, from gathering tools to testing the finished product. Follow these instructions carefully to restore your vacuum’s performance and keep your floors looking pet‑clean.

What You’ll Need

All parts can usually be found at a local hardware store, or you can order them online from Bissell’s official parts website. Make sure the new brush roll matches the model number 2855 exactly; using an incorrect part will damage the vacuum.

Safety First

1. Unplug the vacuum from any power source.
2. If your model is battery‑operated, remove the battery to avoid accidental activation.
3. Place the vacuum on a stable, flat surface to prevent it from rolling away.
4. Keep any small parts, screws, or brackets in a container to avoid losing them.

These precautions protect you from electric shock and prevent the vacuum from starting while you are working on it.

Step 1: Remove the Front Access Panel

The Pet Stages 2855 features a removable front panel that hides the brush roll and belt.

• Locate the small seam where the panel meets the vacuum’s body.
• Insert a flat‑head screwdriver just inside the seam and gently pry the panel away.
• Work your way around the edge until the panel lifts.
• Set the panel aside on a clean surface, making sure the rubber gasket remains intact for later reassembly.

Step 2: Locate the Brush Roll

Once the panel is off, the brush roll will be exposed, usually resting on the motor shaft and held in place by a set of screws or a quick‑release clamp.

• Inspect the brush for signs of wear: frayed bristles, uneven thickness, or missing sections.
• Verify that the motor belt is still intact. A broken belt will also stop the brush from turning.
• Take note of how the brush is mounted. Some models use two screws on either side; others use a single clamp that snaps around the brush.

Step 3: Detach the Brush Roll

The method of detaching varies with the exact design, but a common approach works for most 2855 units:

1. Remove the mounting screws or release the clamp
   • If there are screws, unscrew them with the Phillips screwdriver.
   • If a clamp is present, locate the release lever (often a small plastic nub) and slide it out of the lock position.
2. Gently lift the brush roll off the motor shaft
   • Hold the brush firmly and rotate it a quarter turn to disengage it from the belt.
   • If the brush feels stuck, give a gentle tap with a rubber mallet or the back of a screwdriver to loosen it.

Step 4: Remove the Old Brush Roll

With the brush disengaged:

• Pull the old brush straight upward and away from the motor shaft.
• Watch for any debris that may be stuck inside the housing; wipe it out with a damp cloth.
• Discard the old brush or store it if it still has usable bristles.

Step 5: Install the New Brush Roll

1. Align the new brush with the motor shaft
   • Position the brush so that the belt’s path lines up with the brush’s outer edge.
2. Secure the brush
   • If the old method used screws, re‑install them in the same locations and tighten them firmly.
   • If a clamp was used, slide the new brush into the clamp and lock it by pushing the release lever back into place.
3. Check the belt’s tension
   • Gently pull the belt; it should have a slight give but not be loose enough to slip off.
   • Adjust the belt tension if necessary by loosening the belt anchor screws, repositioning the belt, then retightening.

Step 6: Reassemble the Vacuum

• Place the front access panel back onto the vacuum body, aligning the gasket and pressing it into place.
• Verify that the panel snaps securely and that the seal is intact.
• If you removed any screws earlier, re‑install them, ensuring the panel is firmly attached.

Step 7: Test the Vacuum

1. Plug the vacuum back in.
2. Turn it on and let it run for a minute.
3. Observe the brush roll: it should spin freely and evenly.
4. Check for proper suction: the airflow should feel strong and steady.
5. Look for any unusual noises—if the vacuum hums or rattles, shut it off immediately and double‑check the installation.

Troubleshooting Common Issues

1. Brush Still Won’t Spin

• Belt Misalignment: The belt may not be properly seated. Double‑check the belt path.
• Motor Failure: If the brush spins but the vacuum still sucks poorly, the motor may be failing. Consult Bissell support for motor replacement options.
• Obstruction: Ensure there’s no debris clogging the brush housing or the motor shaft.

2. Weak Suction After Replacement

• Belt Tension: A loose belt can cause reduced suction. Tighten the belt as described in Step 5.
• Filter Clogging: Check the bag and filters. A clogged filter can significantly reduce airflow.
• Dust Bag Full: Replace or empty the dust bag; a full bag will choke the vacuum.

3. Strange Smell or Smoke

• Electrical Issue: Any burning smell suggests an electrical fault. Turn off the vacuum, unplug it, and contact Bissell service immediately.
• Short‑Circuit: Inspect the wiring harness for exposed or damaged wires; replace as needed.

Maintenance Tips to Extend Brush Life

• Regularly Inspect Bristles: Replace the brush roll at least once a year or sooner if you notice fraying.
• Clean the Brush Housing: Periodically remove the housing cover and wipe out dust and hair that may accumulate.
• Use Pet‑Friendly Filters: Bissell offers pet‑specific filters that capture allergens and pet hair more effectively.
• Avoid Overloading: Never vacuum with a full dust bag; a full bag restricts airflow and strains the motor.
• Lubricate the Motor: Every six months, apply a light silicone lubricant to the motor shaft to reduce friction.

Warranty and Support

The Bissell Pet Stages 2855 typically comes with a one‑year limited warranty covering manufacturing defects. Parts such as the brush roll are not usually covered under warranty, as they are considered consumables. If you suspect a deeper mechanical issue after replacing the brush roll, you can:

• Call Bissell’s customer service line.
• Submit a repair request through their website.
• Bring the vacuum to a certified Bissell repair center.

Keep your purchase receipt and any warranty paperwork handy; it will speed up the repair process.

Final Thoughts

Replacing the brush roll on the Bissell Pet Stages 2855 is a straightforward DIY task that can dramatically improve your vacuum’s performance and extend its lifespan. By following these steps, you’ll avoid unnecessary repair costs, reduce downtime, and keep your home clean—especially when you have pets that shed fur and dander. Remember to always prioritize safety, keep parts organized, and perform a quick test after reassembly to ensure everything works as intended. Happy vacuuming!