Correct an Erroneous Error Code on Whirlpool WFW5620HW

Introduction

The Whirlpool WFW5620HW is a reliable front‑load washing machine that many households trust for clean clothes. Like any electronic appliance, it relies on a sophisticated control board to monitor temperature, water levels, motor function and other variables. When a problem is detected, the machine displays an error code on its digital display. These codes are designed to help users and technicians diagnose and fix issues quickly.

Sometimes a code appears that does not match the actual problem or is simply displayed incorrectly. This may happen after a power outage, a recent software update, or a minor glitch in the control system. When an erroneous error code is shown, you might assume that a major repair is needed, but in many cases the solution is simple: clear the error, reset the control board, or address a minor hardware fault.

Below is a comprehensive, step‑by‑step guide to identify when an error code is erroneous, how to clear it, and what to do if the problem persists. Follow each section carefully to avoid unnecessary repairs and to keep your machine running smoothly.

Common Error Codes on the WFW5620HW

Before diving into troubleshooting, it is useful to know the most frequent error codes and what they usually mean. A list of typical codes will help you determine whether the displayed code is likely to be a false alarm.

• E01 – Water inlet valve error
• E02 – Water inlet valve error
• E07 – Drain pump error
• E10 – Motor failure
• E12 – Door lock error
• E14 – Heater element error
• E23 – Control board communication error
• E24 – Water level sensor error
• E25 – Pressure sensor error
• E30 – Motor brake error
• E31 – Water temperature sensor error

If your display shows one of these codes, proceed to the troubleshooting steps below. If the code is unfamiliar, it is more likely to be a software glitch rather than a hardware fault.

Troubleshooting an Erroneous Error Code

Check the Power Supply

The first thing to verify is whether the machine received a stable power supply. An abrupt power loss can cause the control board to misread its sensors.

• Ensure the outlet is functioning by plugging in a different appliance.
• Inspect the power cord for damage or loose connections.
• Confirm that the circuit breaker has not tripped.

If the power is unstable, replace the outlet or fuse as needed before proceeding.

Verify the Door Lock

Many error codes trigger when the door is not firmly locked. The control board often misinterprets a partially closed door as a fault.

• Close the door fully and listen for the click of the latch.
• Run a short cycle with a small load to see if the error disappears.
• If the door fails to lock, check for debris or wear in the latch mechanism.

A secure door lock usually resolves codes such as E12 or other lock‑related errors.

Inspect the Water Inlet Valves

If the error code involves water inlet (E01, E02) or a water level fault (E24, E25), you may be looking at a faulty valve or a blockage.

• Turn off the machine and disconnect the water supply.
• Use a flathead screwdriver to gently open the valve.
• Check for debris, sediment or a bent valve arm.
• Re‑attach the valve and test the cycle again.

If the valve is damaged, replace it with a Whirlpool OEM part.

Examine the Drain Pump

For drain‑related codes (E07), ensure the drain hose is not kinked and that the filter at the pump inlet is clean.

• Remove the lower front panel to access the pump.
• Clear any lint or fabric debris from the filter screen.
• Test the drain by running a rinse cycle.

A clean pump and drain line often eliminates drain errors.

Resetting the Control Board

Sometimes the error code remains on the display after the fault has been addressed. A reset of the control board can clear a lingering code.

1. Power‑Off Reset

   • Unplug the machine from the wall outlet.
   • Wait for at least 30 seconds.
   • Re‑plug the machine and turn it on.

2. Cycle Reset

   • If the machine is still on, start a quick 5‑minute rinse cycle.
   • Once the cycle finishes, check the display.

3. Manual Reset Button

   • Some models have a hidden reset button under the front panel.
   • Refer to your user manual for its exact location.

If the error code is cleared, the problem was likely a temporary glitch. Keep an eye on the machine to see if the code returns.

When the Error Code Persists

If the error code remains after performing the above steps, deeper diagnostics may be required. Here are additional actions to take:

Verify Sensor Connections

• Water Level Sensor – This sensor sits inside the drum. A loose or damaged sensor can produce false readings.
• Temperature Sensor – Located near the heater element; ensure it is clean and connected.

Use a multimeter to check for continuity if you are comfortable with electrical testing. If you find a fault, replace the sensor.

Inspect the Motor and Brakes

Motor failure codes (E10, E30) may be triggered by a stalled motor or a problem with the brake. Inspect the motor for excessive vibration or unusual noise. If the motor appears damaged, a replacement is usually required.

Check the Control Board

The control board (also called the electronic control module) manages all sensor data. If it has a fault, it may incorrectly display a code.

• Inspect for visible damage such as burn marks or bulging capacitors.
• If you have a spare board, swap it in to see if the error disappears.
• If the board is defective, contact Whirlpool service for a replacement.

How to Avoid Future Erroneous Codes

Once you have resolved an erroneous code, you can reduce the chances of recurrence by following these maintenance practices:

• Keep the Door Sealed – A partially closed door can mimic lock errors.
• Clean the Filter Regularly – Build‑up in the filter can block water flow.
• Use Proper Detergent – Excess detergent can create foam and trigger sensor errors.
• Check Water Supply – Ensure that the water inlet valves are not clogged.
• Avoid Overloading – A heavily loaded machine can strain the motor and cause errors.

Perform these checks monthly or after every few wash cycles. Routine maintenance is key to a long‑lasting appliance.

When to Call Professional Service

You may have fixed the code yourself, but if the problem persists or you encounter other symptoms such as:

• Persistent water leaks.
• Unusual noises during operation.
• Motor stalling or jerking movements.
• Inconsistent washing results.

At this point, a qualified Whirlpool technician should be called. They have diagnostic tools and replacement parts that are not available to the average homeowner. Contact your local service provider through the Whirlpool website or your appliance retailer.

Frequently Asked Questions

Final Thoughts

An erroneous error code on the Whirlpool WFW5620HW can be frustrating, but it rarely signals a catastrophic failure. By following the steps outlined above, most users can identify and clear false errors themselves. Keep your machine well‑maintained, and you will enjoy reliable performance for many years.

If you have gone through all the troubleshooting steps and the error persists, professional service is the next logical step. With a little patience and attention to detail, you can keep your washing machine running smoothly and avoid unnecessary repair costs.