Solving a Spin Cycle Problem with GE GTW725BSN

When the GE GTW725BSN refuses to spin, the laundry room can feel like a scene from a sitcom where the washing machine is acting up.
Rather than dialing a technician or letting damp clothes pile up, you can diagnose and resolve most spin‑cycle problems on your own.
Below is a comprehensive guide that walks you through every step—from identifying symptoms to performing mechanical checks, and finally restoring your washer to its optimal performance.

Understanding the Spin Cycle on the GE GTW725BSN

The spin cycle is the part of a washing machine’s program that removes water by creating rapid, horizontal rotation.
In the GE GTW725BSN, this involves a combination of motor torque, drive belt tension, and internal balance mechanisms.
If the machine stops spinning, it usually points to one or more of the following issues:

• Electrical problems: faulty relays, damaged wiring, or a defective motor controller.
• Mechanical failures: broken drive belt, worn bearings, or a misaligned drum.
• Control‑panel glitches: stuck buttons, bad contacts, or software errors.
• Balance or load‑related issues: uneven distribution of clothes or an over‑filled load.

The troubleshooting process begins by narrowing down which category the problem belongs to.

Step‑by‑Step Troubleshooting

1. Verify Power and Reset the Washer

Before opening any panels, make sure the appliance is receiving power.
Check the outlet with a small lamp or another appliance; if it works, the issue is not electrical supply.
Next, try resetting the machine:

1. Turn off the washer and unplug it for at least 60 seconds.
2. Plug it back in and power it on.

This simple reset clears many control‑panel glitches and sometimes restores spin capability.

2. Inspect the Load and Balance

An unbalanced load can prevent the washer from spinning.
Evenly distribute clothes inside the drum; avoid stuffing the tub with a single large item.
If the load is too small, add a few items to ensure the drum’s mass is balanced.

If the problem persists after adjusting the load, move on to electrical checks.

3. Check the Motor and Relay

The GE GTW725BSN uses a single‑phase induction motor driven by a start‑relais and a run‑relais.
To inspect these components:

• Access the motor housing: remove the lower front panel (refer to the service manual for exact steps).
• Examine the relays: look for signs of burning or a stuck coil.
• Test the motor: with a multimeter, check continuity between motor terminals. A lack of continuity indicates a broken windings or a failed motor.

If any of these tests reveal a fault, replace the defective relay or motor.

4. Examine the Drive Belt and Pulley

The belt transfers motor torque to the drum.
A worn, cracked, or broken belt will prevent spinning.

1. Visual inspection: look for fraying, kinks, or missing sections.
2. Tension check: gently pull the belt. It should flex a few inches but not fall off the pulley.
3. Pulley inspection: ensure the pulleys on the motor and drum are clean and free of debris.

If the belt is damaged, replace it with a GE‑approved part.
If the pulleys are dirty, clean them with a soft brush and reattach the belt.

5. Test the Motor Controller (Drive IC)

The GE GTW725BSN’s motor controller is an integrated circuit (IC) that manages start‑up, speed, and torque.
Symptoms of a failed controller include:

• No spin after a successful reset.
• Intermittent spinning that stops abruptly.
• Loud buzzing during the spin cycle.

To verify the controller:

1. Visual inspection: look for burn marks or a sagging IC.
2. Voltage test: with the machine powered, measure the supply voltage to the controller.
3. Signal check: use a logic probe to confirm that the controller receives the start command.

Replacing a failed controller requires professional help unless you have the right parts and skills.
If the controller is at fault, contact a certified GE service technician.

6. Inspect the Drivetrain Bearings

Drum bearings support rotation and allow smooth movement.
Worn bearings can create excessive noise and reduce spin speed.

1. Access the bearings: remove the front panel and locate the bearings.
2. Spin test: manually turn the drum by hand. It should rotate freely without resistance.
3. Listen for squealing: a high‑pitched noise often signals bearing wear.

If the bearings are damaged, they must be replaced. Because the bearings are integrated into the drum assembly, replacement is typically a job for a qualified technician.

7. Examine the Torque Sensor and Control Board

The GE GTW725BSN uses a torque sensor to determine when to engage the spin cycle.
A defective sensor or control board may incorrectly inhibit spinning.

1. Check the sensor: look for broken wires or corrosion.
2. Test the control board: ensure all capacitors are intact and no burnt spots are visible.

If either component shows signs of failure, replacement is necessary.

Preventive Measures and Maintenance

Once the spin cycle issue is resolved, keep the washer running smoothly by following these routine checks:

• Clean the lint filter after every wash cycle.
• Inspect the door seal for cracks or mildew; replace if needed.
• Check the water inlet hoses for kinks or blockages.
• Run a maintenance cycle (empty drum, detergent only) monthly to clean the internal surfaces.
• Keep the machine level; use a spirit level to ensure the washer sits evenly on the floor.

By maintaining these habits, you reduce the likelihood of spin‑cycle problems recurring.

When to Call a Professional

If you have tried all the troubleshooting steps above and the washer still fails to spin, it may be time to seek professional help.
Situations that warrant a service call include:

• Failed motor or controller replacement: these parts require specialized tools and expertise.
• Drum or bearing failure: the replacement process is complex and involves disassembling the tub.
• Electrical panel issues: miswired relays or defective control boards can pose safety risks.

Always use a licensed technician to avoid voiding your warranty or causing further damage.

Final Thoughts

A GE GTW725BSN that stops spinning can be frustrating, but with a systematic approach you can pinpoint and often fix the issue yourself.
The key is to start with the simplest checks—power, reset, and load balance—before diving into the mechanical and electrical components.

By following this guide, you’ll not only restore your washer’s performance but also extend its lifespan, saving time and money in the long run.